Shipping
Returns
Warranty
Backordered Items
At Premiere Electronics we are very fortunate to have
one of the best shipping departments in the industry.
Unlike most companies we use high quality materials
to insure that your items are not damaged.
If your items due happen to be damaged in shipment
please notify the carrier immediately!
Unlike some of our competitors, our shipping software
is fully integrated with our order management program
to remove the chance of incorrect shipping addresses
and the wrong delivery service selections. So what does
this mean? It means you will get your package shipped
to the correct address every time and using the correct
delivery service (Example: 2nd Day Air) It also means
we can quote you extremely accurate shipping rates over
the phone.
We cannot however guarantee if you order a product and
choose to have it shipped Next Day Air, 2nd
Day Air or 3 Day Select that it will arrive in that
amount of time. This is because it can take a few days
to process your order. In most case though if you have
placed your order before 2 P.M. Central Standard Time
it will be shipped the same day.
In the past we have had customers request a refund
on shipping charges because UPS did not deliver in the
guaranteed amount of time. The guarantee in from UPS
NOT Premiere Electronics. We will
be happy to refund your shipping charges if UPS processes
the claim, but we will not do so until UPS has credited
us for the shipment.
We try to maintain the lowest possible shipping charges, but please remember we do use quality-shipping materials and they do cost a little more. Our shipping charges regardless are very competitive and often the lowest in the industry. Most orders are charged a $2.00 package fee, to help cover the cost of materials. We DO NOT profit from shipping and we feel that no business should! Orders over $140 require a signature; this adds a small amount to shipping costs. Over 99% of the time, our shopping cart will give you the correct and exact shipping cost. Often the actual amount you are charged is slightly less than what is displayed in the cart.
When shipping antennas like the Wilson 1000 and 5000, we find that a combination of UPS and USPS yields the most affordable shipping. The reason being is that they ship in two boxes, one for the base and the other for the whip. USPS is more affordable when shipping a long object, like the whip. UPS is more affordable when shipping heavier items like the base.
If you'd like to get a shipping estimate from the shopping cart, please follow these steps. First, add the items you would like to your cart. Next proceed to checkout and enter your contact information. After you submit that the cart will then display the shipping charges. The order isn't actually placed until you enter your credit card information, so do not hesitate to use this method. Entering credit card information is actually the next step in the process, but you do not need to do so in order to getting a shipping quote.
Generally USPS will be the most cost effective for orders that weigh less than five pounds and are valued at $100 or less. Orders containing heavier or more expensive products are usually cheaper to ship with UPS. Insurance is much more affordable with UPS. All packages we ship are insured for the correct amount, this assures you get the protection you deserve.
Orders sent via UPS should have tracking information automatically emailed when the order ships. USPS orders do not have tracking emailed when they ship however, but we can give out the numbers upon request.
If you do purchase a radio and an antenna in the same order with our shopping cart, the shipping charges may be slightly off. This is because shopping cart technology isn't yet advanced enough to calculate multiple box shipments. If you need an exact quote please e-mail us or give us a call.
Lastly, we will continue to explore and whenever possible offer you the most affordable shipping options. It's our continual commitment at Premiere Electronics to making shopping a pleasure, not a headache!
If you have any questions for our
shipping department you can reach them at: shipping@premiere-electronics.net
Thanks
-Premiere Electronics shipping department Shipping@premiere-electronics.net
Returns must be in like new condition and contain all plastic and papers that originally came with the product. There is a 20% restocking fee for returns and they must be made with in 30 days of your order date. Shipping is not refundable.
You are responsible for paying the shipping to us and we pay the shipping back to you. NO EXCEPTIONS!
At Premiere Electronics we can't offer a free trial period. This is obviously because once a product is returned we can't sell it as new. This intern raises prices (Which we do not want!) and we assume you don't either. If you are not sure about a product just give us a call. We are more than willing to answer any questions you may have.
If you need to return a product please fill out a return request at the following link. We maintain the right to refuse returned items!
Most items purchased from us are covered under our
30-day warranty radios however come with a 90-day warranty
through Premiere Electronics. After our warranty period
is up you can either send the radio to the manufacturer,
for repair under their warranty or have it repaired
at a shop. If you opt for the second choice we recommend
you send it to: http://www.export-radio-repair.net
this is a division of Premiere Electronics, so you can
count on quality work and fast turn around time. Before
you send an item to us for warranty repair you must
obtain a RAN or return authorization number. Any
merchandise sent without one will be refused. This is
for your protection as well as ours. We maintain the
right to refuse any equipment that we believe has been
damaged by negligent operators, improper connections
or serviced by an unauthorized repair center.
You are responsible
for paying the shipping to us and we pay the shipping
back to you. NO EXCEPTIONS! An item that is in for warranty
repair is usually fixed with in two to three weeks,
but we can offer no guarantees. Please do not call everyday
to check on it either, we are very busy as it is and
this only slows the process down even more.
Radios that
we have not been serviced by us are not covered under
our warranty. They instead should be sent to the factory
service center.
Factory Warranties as of 11/01/02
Galaxy: 2- years after the date of manufacture
http://www.galaxyradios.com
Ranger: 2- years after the purchase http://www.rangerusa.com
Connex: 1-year after the date of manufacture
- Please call us and we can put you in contact with
a warranty center.
General: 2 - years after the date of
manufacture - Please call us and we can put you in
contact with a warranty center.
Magnum: 1-3 years after the date of manufacture,
extend warranties can be purchase from RF Limited the
maker of Magnum radios that is why the warranty period
varies.
http://www.rflimited.com
or http://www.magnumradios.com
If your radio is in need of repair and it is with in
the warranty period, please click on the link below
and fill out the necessary forms.
For a Warranty Service form click
here If you have any questions feel free to e-mail
us with them Premiere@premiere-electronics.net
Our general policy on backordered items is as follows.
If an order is 90% complete we will ship it. We make
every effort to ship as much of your order as possible
at a time. Backorders that exceed 30-35 days are automatically
canceled. Our usual policy for filling backorders to
ship them to you as soon as they become available. If
you receive an invoice with a backordered item on it
and you decide to purchase the item else where please
let us know. This way we can cancel it in our database.
If you fail to call you may receive the item from us.
Thank you for your time!
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